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FAQ's

Where can I buy GIBÉBÉ the digital edition book from?

The book is available for download from Amazon Kindle, Apple ibook Store and joycembaya.com

How much does the GIBÉBÉ the digital edition book cost?

It costs $9.99 on both Amazon Kindle and Apple ibook Store whilst on joycembaya.com it costs Kshs 500 (approx $6.25 at a rate US/Kshs 1/80)

What are the payment options available for the book download?

You can pay for the book via Visa, MasterCard Pesapal, M-Pesa, Airtel Money, YU Cash and Equity

What is the confirmation code?

It is the code you receive should you opt to pay via the mobile money transfer option. It is on the first Text Message you receive e.g. for M-Pesa it is a 9 character code BY*******

How long do I have to wait for the download link after I pay?

If you have paid via Pesapal, MasterCard or Visa, kindly allow for 30 minutes before the download link is sent to your e-mail.

If you have paid via M-Pesa, Airtel or Yu Cash kindly allow a period of not more than 12 Hours before the download link is sent to your E-mail.

How many times can I purchase the book?

You can purchase the book as many times as you desire.

Can I request a refund?

Product once purchased cannot be returned nor can a refund be issued.

How many tries am I allowed to click on the download link and download the book?

Once you receive the book download link, you’re allowed a MAXIMUM of 2 tries.

How does the downloaded book look like?

The book has been packaged in an easy to use reading application that offers the experience of reading it exactly like a real book.

What is the size of the downloaded book?

The book is 11.9MB

After receiving the link, how long do I have to download the book?

You should download the book within a period not exceeding 24-hours.

Can I share the download link with a friend?

Should you share your link with a friend without having downloaded the book, you forfeit your download link privileges and should you want the book you have to purchase it again.

Is there a Hardcopy/Printed version of the book available?

No.

If I need further assistance how can I contact you?

For any queries kindly forward them to gibebe@joycembaya.com and we shall attend to you promptly.


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